Frequently Asked Questions

HISGRO Wallet stores your cashback, refund, and reward balance safely in one place. You can use the wallet amount anytime while shopping on the HISGRO website.

The “Add Money” feature is currently coming soon on HISGRO Wallet. Soon, customers will be able to add balance using UPI, cards, and net banking.

No, wallet balance cannot be transferred to bank accounts or external wallets. The balance is only available for shopping and payments on HISGRO orders.

Regular wallet balance usually remains active inside your account for a long time. Promotional cashback or rewards may expire after the offer validity period ends.

Login to your HISGRO account and open the Wallet section from your dashboard. You can view your available balance and recent wallet transaction history anytime.

Sometimes wallet updates may take a few minutes after payment or refund processing. If the issue still continues, please contact HISGRO support for quick assistance immediately.

Yes, wallet balance works with eligible coupons, cashback offers, and discount campaigns. This allows customers to save more money while placing orders on HISGRO easily.

Yes, all wallet transactions are protected through advanced encrypted payment security systems. Your personal details and payment information always remain completely safe and protected online.

Eligible refund amounts are processed automatically after successful order cancellation confirmation. The refund amount may return to your wallet or original payment method used earlier.

Yes, HISGRO supports partial wallet balance usage during the checkout payment process online. The remaining payment amount can be completed using another available payment option easily.