Return, Refund & Cancellation Policy

Refund Policy

HisGro offers a full refund for refund requests raised within 7 (seven) days from the date of delivery, only under the circumstances mentioned below.

For all the above cases, we may require clear images of the product(s) clearly showing the issue or defect. If the claim relates to missing product(s), we may verify the order through our packing records or dispatch verification.

Return Policy

We understand that certain situations may arise where you wish to return a product even if it is not defective.

• Returns may be accepted only if the product is sealed, unused, and in its original packaging.
• You must notify us within 7 (seven) days of receiving the order.
• Once the return request is approved, we will arrange a pickup of the product from your address.

How to Request a Refund or Return

Promotional Offers and Free Gifts

• The free product must also be returned along with the main product.
• The refund amount may be adjusted after deducting the promotional discount or offer applied.

Return Pickup Process

Quality Check Process

After pickup, the product will go through a Quality Check to verify the seal is intact and there are no signs of tampering. Once verified, the refund will be initiated.

Order Cancellation Policy

Orders can usually be cancelled before they are shipped or dispatched. Please contact us via Email, WhatsApp, or App Support.

If courier attempts delivery after cancellation, please decline it. If accepted, we may arrange a reverse pickup (product must remain sealed).

Refund Processing Time

Timelines may vary due to bank processing policies or external factors.